Track your order

Check your order and follow your delivery from your Moonveil account or the emails sent after checkout.

View your orders

How to track your order

1. Open your order confirmation or shipping confirmation email and select the order or tracking link.
2. Or sign in using the same email address you used at checkout, then open your order to view its latest status.
3. Once your order has shipped, follow the tracking link for updates from the carrier.

No tracking update yet?

Tracking may take time to appear after dispatch. If your order ships in more than one package, check each shipping email for its tracking details. For an address change, a delivery issue, or help finding your order, contact us with your order number and checkout email address.

Shipping and returns

For delivery estimates and shipping charges, read our Shipping Policy. To request a return, contact us first; approved return instructions are provided by our team. See our Returns & Refunds Policy for eligibility and time limits.

Need a hand? Email info@moonveiljewelry.com.