Shipping policy

Shipping Policy

Thank you for shopping with Moonveil.

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).
During peak periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Times

Estimated delivery times:

United States: 5–12 business days
International: 7–18 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

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Shipping Fees

We offer free worldwide shipping on orders over $45.
Shipping costs for orders below this amount will be calculated at checkout.

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Customs & Duties

International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the customer and vary by country.

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Lost or Delayed Packages

If your package has not arrived within 25 business days, please contact us at info@moonveiljewelry.com and we will assist you promptly.

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Address Accuracy

Customers are responsible for providing accurate shipping information.
Moonveil is not responsible for packages delivered to incorrect addresses provided at checkout.